Sun 29 Mar 2020


North York Family Health Team is committed to excellence in serving all customers including people with disabilities. Our goal is to provide services in a way that is inclusive of all persons and treats all members of the community in an equitable manner.

In achieving this goal we will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We will communicate with people with disabilities in ways that take into account their disability. We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons. In the event of a planned or unexpected temporary disruption to services or facilities for customers with disabilities at our Duncan Mill Road and Lawrence Ave W. sites we will notify customers by way of a posted written notice and via our website.

NYFHT will provide training to employees, volunteers, and others who deal with the public or other parties on NYFHT’s behalf. NYFHT will strive to remain open to suggestions concerning the ways in which we can provide services to our patients.

Documentation for you:

Patients or community members requiring more information about our commitment to North York Family Health Team’s Accessible Customer Service Plan may request the following documents from their clinic, or find them below:


NYFHT's AODA Public Brochure

NYFHT's Accessible Customer Service Plan

Customer Service Policy Statement

How to contact us:

Any questions, concerns or complaints about our accessibility of services may be directed to the Accessibility Officer in any of the following ways:

Via e-mail:


By phone:

By mail:
Executive Director
North York Family Health Team

240 Duncan Mill Road
Suite 604
Toronto, ON, M3B 3S6

Copyright: North York Family Health Team
Website copyright: FHT Solutions