Accessibility

Updated: May 12, 2024

Our Commitment

North York Family Health Team (NYFHT) proudly provides comprehensive and compassionate team-based primary care to its patients and community. We are constantly evolving to meet the needs of our community including how to serve our patients differently, how to support our team members through ambiguity, and how we can partner with others to make a difference collectively. We want to make a meaningful and purposeful impact in the lives of those we serve and the broader health system.

Further to this goal, the North York Family Health Team welcomes support persons to accompany people with disabilities anywhere they are needed. Since we provide confidential services at times, support persons may be required to sign confidentiality agreements to ensure that everyone in the room will respect patient-provider privacy.

Accessibility Plan

Employee Training

All NYFHT team members are trained to communicate and provide the best possible care to patients, including persons with disabilities. Employees must complete accessibility training upon orientation and annual refresher training is documented. Staff offer telephone or virtual care options to patients suitable to their needs, and ensure that patients who are accompanied by service animals or support persons are accommodated.

Assistive Devices

NYFHT ensures that all providers are trained and familiar with various assistive devices that may be used by patients with disabilities while accessing our programs and services.

Communication

NYFHT will provide communication channels to people with disabilities in ways that take into account their abilities.

Service Animals

NYFHT welcomes people with all levels of ability and their service animals.

Support Persons

NYFHT welcomes any person anyone to be accompanied by a support person.

Service Animals

NYFHT will promptly notify patients in the event of a planned or unexpected disruption to services or facilities as soon as possible. This includes the anticipated length of time, and alternative facilities or services, if available.

Our Commitment

If you have a question, concern, or suggestion related to accessibility, we encourage you to share this with our Executive Director via email, telephone or mail.

To share feedback directly, or if you have questions related to our accessibility please contact:

Call: 416-494-3003
Mail:
240 Duncan Mill Road, Suite 707
North York, ON
M3B 3S6
Email: info@nyfht.com